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Agenda
Contact: Candida Mckelvey, Democratic Services Telephone number 07895 213820 Email: candida.mckelvey@southandvale.gov.uk Date: 28 September 2021
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An informal meeting of
5CP Joint Committee members
will be held on Wednesday, 6 October 2021 at 2 pm
This meeting is hosted by Vale of White Horse District Council. It will be held informally, as a virtual meeting. This will be broadcasted live here:
https://www.youtube.com/c/southandvalecommitteemeetings
Members of the Committee:
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Cllr Neil Fawcett, Vale of White Horse District Council Cllr Debby Hallett, Vale of White Horse District Council Cllr Pieter-Paul Barker, South Oxfordshire District Council Cllr Sue Cooper, South Oxfordshire District Council |
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Cllr Kenneth Crookes, Hart District Council Cllr James Radley, Hart District Council Cllr Lulu Bowerman, Havant Borough Council Cllr Alex Rennie, Havant Borough Council Cllr Ros Wyke, Mendip District Council Cllr Liz Leyshon, Mendip District Council
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Alternative formats of this publication are available on request. These include large print, Braille, audio, email and easy read. For this or any other special requirements (such as access facilities) please contact the officer named on this agenda. Please give as much notice as possible before the meeting.
Patrick Arran
Head of Legal and Democratic
Vale of White Horse District Council
AGENDA
Open to the press and the public
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1. |
Opening announcements
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For committee members to receive opening announcements.
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2. |
Nomination of the chair
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For the current chair, Councillor Wyke, to nominate a chair for this meeting.
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3. |
Nomination of the vice chair
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For the nominated chair for this meeting to nominate a vice chair.
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4. |
Chair's announcements and urgent business
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To receive notification of any matters which the chair determines should be considered as urgent business and the special circumstances which have made the matters urgent, and to receive any announcements from the chair.
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5. |
Apologies for absence
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To receive any apologies for absence and notification of substitute members.
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6. |
Declarations of interest
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To receive any declarations of disclosable pecuniary interests in respect of items on the agenda for this meeting.
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7. |
Notes of the last meeting (Pages 5 - 7)
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The notes of the informal meeting on 7 July 2021 are attached for committee members to note.
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ITEMS FOR COMMITTEE MEMBERS TO NOTE:
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8. |
Capita performance report (Pages 8 - 17)
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For committee members to note the report. Capita representatives will be present to answer questions.
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9. |
Capita Presentations and Discussion
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Capita will present to committee members on the following:
a. Contact Centre capacity b. Contact Centre Quality of Service c. Financial Accuracy of Housing Benefit Claims d. Questions from the Committee
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10. |
Annual Plan Update (Pages 18 - 33)
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Committee members to note the report. Capita representatives will be present to answer any questions.
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11. |
Client team budget (Pages 34 - 38)
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For committee members to note the report.
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